This policy explains how Consider It Sorted Pty Ltd (ABN 11 699 210 430) ("we", "us", "our"), operator of Its All Sorted ("the app"), collects, uses, discloses and protects personal information. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Who this covers
Two groups of people are involved:
- You, our subscriber - the sole trader or business that signs up to use the app.
- Your customers and contacts - the people and organisations you record in the app to run your business (customers, leads, NDIS participants and their plan managers, real estate agencies, builders, subcontractors). For this information, you are the owner and we hold and handle it on your behalf and on your instructions.
What we collect
Information you give us when you sign up and use the app, which may include:
- Your name, email, mobile and password.
- Your business details: business name, trade, ABN, business phone, GST position, the bank details shown on your invoices, and your logo.
- The business records you create: leads, quotes, jobs, invoices, expenses and receipt images, subcontractor payments, and reports.
- Details of the customers and accounts you bill, including names, contact details, addresses, and, where you record them, NDIS participant numbers and support-item codes.
- Voice recordings you make to capture leads and notes, and the text produced from them.
We also collect basic technical information automatically, such as device and browser type and log data, to keep the app secure and working.
Sensitive information
Some of the information you record, such as NDIS participant details, may be sensitive. You are responsible for having the right to record it and for telling your own customers how you handle their information. We hold it on your behalf, use it only to provide the app to you, and protect it with the security measures described below.
How we use information
- To create and run your account and provide the app's features.
- To produce your quotes, invoices and reports.
- To read your receipt photos and transcribe your voice captures so the app can fill in the details for you. Receipt images are read by Anthropic (which also powers Kel, your in-app offsider) and voice recordings are transcribed by OpenAI.
- To send you service messages, such as your welcome email, confirmations and important notices.
- To take payment for your subscription once your free month ends. Card payments are handled by our payment provider, Stripe, once subscription billing is switched on.
- To keep the app secure, fix problems and improve it.
We do not sell your information or your customers' information, and we do not use it for advertising.
Who we share it with
We share information only with the service providers that help us run the app, and only as much as they need to do their job:
- Supabase - stores your data (our database and accounts).
- Netlify - hosts the app and the behind-the-scenes functions it runs.
- Anthropic - reads your receipt photos and powers Kel.
- OpenAI - transcribes your voice captures.
- Resend - delivers the emails we send on your behalf and ours.
- Stripe - handles subscription card payments, once that is switched on.
We may also disclose information if the law requires it.
Where your data is stored, and overseas disclosure
Your data is stored with Supabase in its Northeast Asia (Seoul, South Korea) region. Several of the other providers above - Netlify, Anthropic, OpenAI, Resend and Stripe - are based in the United States. This means some of your information, and information about your customers, is stored in South Korea and disclosed to recipients in the United States so the app can work. We take reasonable steps to make sure these providers protect the information they handle.
How we protect it
- Access to your data is restricted to your own logged-in account through database-level security rules, so one account cannot reach another's data.
- Connections to the app are encrypted.
- We limit who on our side can access systems, and only for support and maintenance.
No system is perfectly secure, but we take reasonable steps to protect information from loss, misuse and unauthorised access.
Keeping and deleting data
We keep your information while your account is active, and you can export your data from the app at any time. If you close your account, we will delete or de-identify your personal information within 90 days, except where we are required to keep certain records to meet a legal obligation.
Your choices and rights
You can access and correct most of your information directly in the app. You can also ask us to access, correct or delete personal information we hold about you by contacting us below. If you believe we have mishandled your privacy, tell us and we will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Children
The app is for people running a business and is not intended for children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with its updated date at the top.
Contact us
Questions about privacy, or a request about your information? Email hello@itsallsorted.com.au. A real person reads them.